Warranty

Warranty We care about our products and naturally do our best to deliver them to you in top condition.

However, it sometimes happens that an order is damaged during transport or that something else happens that entitles you to claim warranty.

By law, you are obliged to report the defect to us within two months of discovering it.

If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

Complaints It can always happen that something does not go as planned. We advise you to first make complaints known to us by sending an email to info.luxoostore@gmail.com .

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ .

As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform.

This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.